Returns & Refunds

Because each cap is made to order, we ask that you choose carefully — but we stand behind our work, and we'd rather you have your money back than a hat you don't wear.

30-day money-back guarantee. Return an unworn, unwashed cap in its original condition within 30 days of delivery and we'll refund it in full to your original payment method. No explanation needed. If you'd rather exchange it for a different design or take store credit, we'll do that instead — your choice. This covers every cap except custom thread caps (below).

Custom thread caps are final sale. A cap you design in the Thread Studio with your own thread colors, instead of the character's Of Two threads, is stitched only for you and can't be resold. So we can't refund, exchange or credit it for a change of mind, including if you'd prefer different colors once it arrives. Please check the preview before you order: screen colors are approximate, and thread on fabric reads a little darker and glossier, which isn't a defect. Custom thread caps are still fully covered under Defects and errors below.

How to start a return. Email hello@oftwo.co with your order number and we'll send you instructions. Return shipping is yours to cover unless the return is down to a defect or our mistake. Original shipping charges aren't refunded.

When you'll see the money. Once your cap arrives back with us and we've checked it over, we'll issue the refund, exchange or store credit within 5–10 business days. Refunds go back to the card you paid with and usually appear within a few days of that, depending on your bank. Store credit never expires.

Defects and errors. If your cap arrives defective or flawed, or we sent the wrong item (including a custom thread cap stitched in colors other than the ones on your order), contact us within 30 days and we'll make it right at no cost to you — a replacement or a full refund, whichever you'd prefer, and we cover the return shipping. This covers manufacturing and embroidery faults; it doesn't cover normal wear, washing damage, or misuse.

Not eligible. Caps that have been worn, washed or altered, custom thread caps (except for defects and our errors), and anything returned more than 30 days after delivery.